Drive up or walk in –
take care of your banking needs!
See how it works:
Why video tellers?
At Cornerstone, our mission is to provide our members with enhanced convenience and personalized service while leveraging the latest technology. Our video tellers allow us to serve you more efficiently as your financial needs evolve with time.
Press the button for a live teller or self-service.
The video tellers include a video screen and microphone, so you can speak with Cornerstone team members as if they’re right there with you. Or follow the steps to do a transaction on your own — we're here if you need us.
Bank your way:
- Check your balance
- Withdraw cash
- Deposit cash or a check
- Make a loan payment
- General account maintenance
- Add a new account
Video teller locations:
The new video tellers are available exclusively at Cornerstone's Perrysburg, Auburn Hills, Royal Oak and Clinton Township branches, but stay tuned — we'll let you know when a video teller will be available at a branch near you.
Michigan:
Auburn Hills Branch
Hours for video teller live service:
Monday – Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Clinton Township Branch
Hours for video teller live service:
Monday – Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Royal Oak Branch
Hours for video teller live service:
Monday – Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Ohio:
Perrysburg Branch
Hours for video teller live service:
Monday – Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Frequently Asked Questions
What is a video teller?
A video teller allows you to speak with a Cornerstone team member through two-way live video. You receive the same great service but in a simpler, more secure way.
What is the difference between an ATM and video teller?
Video tellers allow you to visually and verbally interact with a team member, just like you would in a branch, while an ATM does not. Video tellers also allow for greater flexibility in the cash denominations you receive from a withdrawal or check-cashing. You can also deposit checks and cash without envelopes when using a video teller.
What types of transactions can I do?
Most in-person teller transactions can be done with a video teller including cashing checks, cash and check deposits, cash withdrawals, loan payments and transfers.
How does it work?
Use as a normal ATM for cash withdraws, balance inquiries, or to make an envelope-free deposit. If you need more assistance, simply touch the button that says "Live Teller" to speak directly with one of our CCF Video Tellers.
Can the video tellers take cash and coin?
The video teller machines take and distribute cash only. Coins are not accepted.
Is it safe to share my personal information when using a video teller?
The level of privacy at a video teller is the same as it is at other drive-up lanes, except that we can more clearly see members via the video teller screen, which enhances security.
Where are the video tellers located?
Cornerstone's video tellers are located at a centralized location in Auburn Hills, MI.
Will the same teller handle my transactions? Can I choose my teller?
We have a team of remote video tellers assisting members, so you may not always speak to the same teller. Instead, the next available video teller will be able to assist you.
